Childline
ONLINE, ON THE PHONE, ANYTIME
Call us on 0800 1111. Calls are free from landlines and mobiles in the UK. And they won’t show up on your phone bill. Even if you don’t have credit on your mobile phone you can still call us for free.
When you call us you’ll get through to a counsellor, they’re there to listen and support you with anything you’d like to talk about. Or you can have a 1-2-1 counsellor chat online.
You can also send us an email from your locker. We’ll try to answer this within a day, but sometimes it can take a little longer.
Childline is open 24 hours a day, 7 days a week. So you can talk to us any time. But we might not be able to talk for as long when it’s after midnight.
Calls are not recorded and our number won’t show up on any phone bills. Counsellors write some notes about what you tell them. Childline is confidential, that means we’ll only tell someone else if:
- you ask us to
- we believe your life or someone else’s life is in danger
- you’re being hurt by someone in a position of trust who is able to hurt other children like a teacher, religious leader, sports coach, police officer or doctor
- you tell us that you’re seriously hurting another person
- you tell us about another child who’s being hurt and is not able to tell someone or understand what is happening to them
- we’re told we have to by law, for example for a court case.
Contacting Childline at night is a little different. When you get through to a counsellor between midnight and 7:30am you’ll still be able to talk, but your 1-2-1 chat might only last for up to 15 minutes. This helps make sure everyone gets a chance to talk.
